Automotive Sector Focus

Automotive and Supply Industry
The growing needs of clients for mobility and the accompanying digitization trend have lead the automotive industry to profound changes. We assist original equipment manufacturers (OEMs) and their suppliers to meet these changing conditions. We have in-depth experience in after sales (car, van and truck), which is characterized by highly complex service processes in a global organization structure. Our projects include the professionalization of service contract deals, improving efficiency in the warranty area, the further development of client experience management as well as increasing client satisfaction. We use our experience in digitization projects regarding sales and service/ after sales and use this to identify change measures in performance processes and organization.